How it works
A weight-management programme from home, with a clinician reviewing your care at every step.
- 1
Your online consultation
Answer questions about your health, weight, medical history and any medicines you take.
Choose your plan, see the price and pay at checkout. If it's decided that treatment isn't suitable for you, you'll receive a full refund.
- 2
Add your details in your account
After checkout, upload photo ID, take full-length photos and a photo of you on your scales with the camera in your account, and tell us your GP practice so the clinician can contact your GP if needed.
We check your ID, photos and GP details are complete and clear before anything goes to the clinician. If something is missing, we'll ask you for it in your account.
- 3
A clinician reviews it
A clinician from Blueco Healthcare reviews your consultation and decides whether treatment is suitable, and at what dose.
The clinician may phone you, or email you from a blueco.care address, before approving any treatment, so please look out for their call or email (and check your spam folder).
If treatment isn't right for you, we'll let you know and explain your next steps.
- 4
Dispensed and delivered
If treatment is approved, a UK-registered pharmacy dispenses it and sends it by tracked courier (DPD or Royal Mail Tracked 24).
You choose your courier and can add delivery instructions in your account. You get a tracking link when it's sent.
- 5
Monthly check-ins
Each month you complete a short check-in about your progress and any side effects. A clinician reviews it before your next order.
Tell us about side effects in your check-in or contact our support team. Email [email protected] or call 0333 004 0020 (Monday to Friday, 09:30 to 18:30). We reply to emails on the next working day. The team looks at every report and refers anything serious to a clinician. If you're worried, contact NHS 111, or 999 in an emergency.
- 6
You stay in control
From your account you can move your next order, pause for up to 3 months, update your card or cancel. No phone call needed. Pausing or moving your payment date can affect the next dose you receive.
We aim to deliver within 72 hours of your order being approved. Monday to Wednesday, orders approved before 12pm are dispatched the next working day, and orders approved after 12pm are dispatched the working day after that. On Thursday the cut-off is 6pm: orders approved by 6pm on Thursday are dispatched on Friday. We don't dispatch at weekends, so orders approved after 6pm on Thursday, on Friday or at the weekend are dispatched on Monday. An order approved on a Friday morning can sometimes be dispatched the same day, but this isn't guaranteed, especially when we're busy. DPD sends you a PIN to give the driver.